ThisIsTreason.com Return Policy
ThisIsTreason.com offers returns for items within 30 days of receipt of shipment.
Items shipped from ThisIsTreason.com can be returned within 30 days of delivery, with some exceptions:
- For information about products that can’t be returned, see Items that Can’t Be Returned below.
- For more information on refund timing and amounts (including partial refunds and restocking fees), see Refunds below.
- You can create a return request. For more information about how to create a returns request see Return Items You Ordered below. You will be charged if an item that is expected to be returned is not sent back to us.
- If the item has already been sent back to us and you have received an email asking you return it or have been charged for item, we will reverse the charge as soon as the return is processed by us. It might take additional time for your financial institution to make funds available in your account.
To prevent and detect fraud and abuse, in some circumstances ThisIsTreason.com may require additional information and documentation from you, such as a government-issued photo identification, to consider processing a return or providing a refund or replacement. All personal information you provide will be handled in accordance with our Privacy Policy, which may be viewed at our website, ThisIsTreason.com.
Return Items You Ordered
You can return many eligible items sold on ThisIsTreason.com . When you return an item, you may see different return options depending on the item or reason for return.
To return an eligible item that you ordered:
- Submit a return request at the “Contact Us” page. The ThisIsTreason.com reviews return requests before issuing a refund or replacement.
- Indicate in your request the item that you want to return. When you request a return, you will may use the message box at the “Contact Us” page where you can describe any issues or reasons why you are returning the item. Make sure to leave accurate and detailed information so we can improve your customer experience..
- Remember to include your reason for the return in your request.
- Once your request for a return has been reviewed and approved by ThisIsTreason.com, you will be sent an email confirming your return request as approved and a ‘Return By Date’. You’ll need to return the original item by the ‘Return By Date’ provided to you at the time of return creation to avoid being charged for keeping both the original and replacement items.
- In response to the return confirmation email:
- Choose how to process your return.
- Select your preferred return method.
- Once your response to the return confirmation email has been reviewed and approved, you will be sent a return label via your email address. The return label will include the shipping address for your return.
- Print your return label and return authorization.
- Add your return label and package your items for return.
Important information about return labels
Each return label is assigned to a specific return. To receive the correct refund, don’t include items from multiple orders or shipments in the same box.
Charge for items you are expected to return
If you have already received a refund, you will be charged if the item is not sent back to us. If you have already sent it back, we will reverse the charge when we process the return.
Return Shipping Cost
When you choose to return an item, the applicable return shipping fee is calculated and displayed to you during the return creation. You will be notified via your email about your return confirmation. We will deduct the cost of the return shipping method from your refund.
Items that You Can’t Return
There are some items purchased on ThisIsTreason.com that you can’t return. Among them are digital items, cards, and subscription services.
The following are examples of items that cannot be returned
- Downloadable digital media products
- Online subscriptions after you accessed them
- Gift cards (except as required by law)
- Discounted items that are marked as “Final Sale”
Replace a Damaged, Defective, or Broken Item
You can replace items eligible for replacement through the “Contact Us” page at our website. If the item doesn’t have a replacement option or you received the item as a gift, you’ll need to return the original item and place a new order. To return an item, visit the link: Return Items you ordered
To replace an item:
- Go to the “Contact Us” page at our website and request a return or replacement of items
- Indicate the item that you want to replace and select a reason for return.
- Follow the instructions at the “Return Items You Ordered” listed above.
A replacement order, with the same shipping speed as the original item, will be created. You’ll need to return the original item by the ‘Return By Date’ provided to you at the time of return creation to avoid being charged for keeping both the original and replacement items.
The replacement order may be shipped only after you ship the original item(s) back to ThisIsTreason. We recommend you to ship back the original item(s) as soon as you request a replacement.
Late Deliveries
What to do if your order didn’t arrive on the estimated delivery date
Check your emails
If there have been unexpected delays you’ll normally be notified by ThisIsTreason, the third-party seller, or the carrier in charge of your delivery.
Contact Us
Wait for 48 hours then contact us.
If 48 hours have passed since the estimated delivery date without any delivery attempt or updates, use the form on our “Contact Us” page to communicate your concern.
Undeliverable Packages
This happens when an unplanned service disruption prevents us from delivering your package. We’ll notify you and refund you for the items you didn’t receive.
What Happens When We Can’t Deliver Your Package
We automatically notify you. The undeliverable package is returned to ThisIsTreason.com and we’ll process your refund.
Refund Times for Undeliverable Packages
You can expect a refund within 7 business days after the return is received. Some issuing banks may require an additional 3-5 business days to process a refund.
Reasons for Undeliverable Packages
An undeliverable status occurs for various reasons including, but not limited:
- The shipment sustains damage before or during transit.
- The shipping address can’t be accessed due to wrong address, missing information, or delivery restrictions (ex: correctional facility). Visit Your Addresses to update your shipping addresses for future orders.
- The shipping label becomes unreadable during transit.
- The carrier makes three unsuccessful attempts to access your delivery address.
- Customer/recipient refuses to accept package from carrier.
Find a Missing Item from Your Package
If you’ve received a package and an item from your order is missing, the item may have been shipped separately. Use the form on the “Contact Us” page of the Site to let us know that you are missing an item. We will review your order and contact you.
Return Policy Updates
We will update our policies as needed. We suggest that you visit our Site for updates to our policies and information.
Refunds
When you return an item, your refund amount and refund method may vary
How Long Do Refunds Take After I Return an Item?
A refund will be provided after we review your refund request and process your return. It can take up to 30 days for us to receive and process your return. In certain circumstances, refund time frames may be longer.
Advanced Refund
In some cases, as soon as the item is dropped off by you or received by the carrier, a refund will be issued, in advance of receipt and processing of the item at ThisIsTreason.
Advanced Replacement/Exchange
Use the form at our “Contact Us” page to initiate a return or replacement. See “Return Items You Ordered”, above, for information on this process. If you initiate a replacement/exchange of your original item, follow the instructions to return the item and request a replacement/exchange. If the replacement/exchange order is immediately shipped to you, you’ll need to return your original item(s) by the “Return by” date referred to in your return request confirmation email or you will be charged for the replacement/exchange.
Possible charges after advanced refunds/replacements/exchanges
After you complete a drop off or pick up of return item(s), it may take some time for the item(s) to be transported to ThisIsTreason.com. Once the item(s) are received, the item(s) will be verified and inspected against the expected product(s) and quantity in your return request. If ThisIsTreason.com does not receive the expected product(s) and quantity as submitted by you in your return request, or if the item(s) are not in original condition or missing parts/accessories, you will be charged for the previously refunded amount (or for the previously shipped replacement/exchange order). If the charge is unsuccessful, you will be prompted to complete payment before initiating another return request.
To avoid being charged, take the following actions:
- Only initiate return requests for items in their original condition.
- If applicable, apply the correct mailing label.
- Return ship the item(s) as instructed in the return confirmation email.
- If after completing a drop off or pick up you receive an email from us asking you to return an item or items or indicating you have been charged for the item(s), the charge will be reversed after ThisIsTreason.com receives and processes the item(s) and verifies the expected product(s) in your return request.
Refund Times
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Credit card returns may take up to three to five business days. Checking account and Debit card returns may take up to ten business days.
Partial Refunds
Please note that refunds will be reduced for returned items, such as for signs of customer use or damage, or missing parts or accessories. For opened DVDs taken out of its plastic wrap, the partial refund will be 50% of the item price.
For most items, the return window is 30 days after delivery.
Note: For customers in CT, MD, NV, PA, VA, WV, and WI, tax on restocking fees may apply to return items shipped and sold by ThisIsTreason.com. Some products have additional conditions that may apply.
Missing Refunds
Once we receive and process your return, we’ll issue your refund. Depending on the payment method, it may take additional time for your financial institution to make funds available in your account.
Please review our Privacy Policy at our website: ThisIsTreason.com.